Effective Date: 04/08/2025

Welcome to onlinesouq.ae, operated by Global Business Center FZE (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before using the Website. If you do not agree to these Terms, you may not access or use the Website.

1. Acceptance of Terms

By visiting or using onlinesouq.ae, including purchasing products from us, you agree to comply with and be bound by these Terms of Service. These Terms apply to all users, including but not limited to browsers, vendors, customers, and contributors of content.

2. Changes to Terms

We reserve the right to modify or replace these Terms at any time. You are encouraged to review this page periodically for any updates. Continued use of the Website after changes are posted signifies your acceptance of those changes.

3. Eligibility

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence. If you are under the age of majority, you may only use our website with the consent of a parent or guardian.

4. Online Store Terms

You agree not to use our products for illegal or unauthorized purposes. You must not transmit harmful code or engage in any activities that may interfere with the functioning of the Website. Breaching any of these terms will lead to termination of your services.

5. General Conditions

• We reserve the right to refuse service to anyone at any time for any reason.
• Your content (except payment information) may be transferred unencrypted across networks, but credit card details will always be encrypted.
• You are prohibited from reproducing, selling, or exploiting any part of the Service or the Website without our express permission.

6. Product and Pricing Information

• All products and services are subject to availability. We strive to provide accurate product descriptions and prices but cannot guarantee that your screen display will reflect accurate colors or product details.
• We may limit product sales based on geography or other criteria and reserve the right to discontinue products at any time.
• Product prices may change without notice.

7. Orders and Payments

By placing an order on onlinesouq.ae, you are making an offer to purchase. Orders will be confirmed via email. We reserve the right to cancel any order due to stock issues, fraud, or payment issues.

8. Shipping and Delivery

• We offer delivery across the UAE. Delivery fees will be calculated at checkout.
• Delivery timelines are estimates and may vary depending on external factors.

9. Returns and Refunds

• If you are not satisfied with your purchase, please refer to our Return & Refund Policy for eligibility criteria and detailed instructions.
• Some products may not be eligible for return, such as used items or custom orders.

10. Account Information

You are responsible for providing accurate and complete account and billing information. You agree to update your information promptly to ensure we can complete your transactions.

11. Intellectual Property

All content on onlinesouq.ae, including but not limited to logos, images, product descriptions, and code, is the intellectual property of onlinesouq.ae or our suppliers. Unauthorized use of any content is prohibited.

12. Third-Party Links

Our Website may contain links to third-party websites. We do not control these websites and are not responsible for their content, products, or services. You access these sites at your own risk.

13. User Comments, Feedback, and Other Submissions

By submitting reviews, suggestions, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and distribute that content.

14. Prohibited Uses

You agree not to use the Website for:

• Any unlawful activities.
• Harassing, abusing, or harming others.
• Uploading viruses or malicious code.
• Scraping content or collecting personal information without permission.

15. Limitation of Liability

We do not guarantee that the Website will be error-free or uninterrupted. We are not responsible for any indirect, incidental, or consequential damages arising from the use of the Website or products purchased.

16. Indemnification

You agree to indemnify and hold harmless onlinesouq.ae, its directors, employees, and affiliates, from any claims, damages, or losses arising from your use of the Website or your violation of these Terms.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

18. Termination

We may terminate these Terms and your access to the Website at any time if we believe you have violated these Terms. All obligations incurred prior to termination will survive.

19. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be handled in the appropriate UAE courts.

20. Contact Information

If you have any questions about these Terms and Conditions, please get in touch with us at:

• Email: info@onlinesouq.ae
• Address: Noor Al Falah Supermarket L.L.C, Al Wahda Street - Abu Shagara - Hay Al Qasimiah - Sharjah- UAE.