Effective Date: 24/08/2025
Welcome to OnlineSouq.ae (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.
By accessing or using OnlineSouq.ae, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Website.
We may collect the following types of information when you interact with our Website:
Personal Information
Name, email address, phone number
Billing and shipping address
Payment details (processed securely via trusted third-party providers)
Account login details (username, password)
Technical Information
IP address, browser type, operating system, device details
Website usage patterns (pages visited, products viewed, clicks, search history)
Cookies & Tracking Data
To enhance your browsing experience
To remember preferences and shopping cart
To improve website performance and marketing campaigns
We use your information for purposes such as:
Processing and delivering your orders
Managing your account and preferences
Providing customer service and responding to inquiries
Sending order confirmations, promotions, and updates (with your consent)
Improving website functionality and shopping experience
Detecting fraud and ensuring platform security
Complying with legal and regulatory requirements
We respect your privacy and do not sell personal data. However, we may share your information with:
Service providers (payment gateways, shipping partners, IT and analytics providers)
Legal authorities (if required by law or for fraud prevention)
Business transfers (in case of merger, acquisition, or sale of OnlineSouq.ae)
All third parties are required to follow strict data protection standards.
We use cookies and similar tools for analytics, personalized recommendations, and advertising. You may disable cookies in your browser settings, but some features of the Website may not function properly.
We retain personal data as long as necessary for the purposes outlined in this Policy, unless a longer period is required by law. Once data is no longer needed, it is securely deleted or anonymized.
We use encryption, secure servers, and access controls to protect your information. While we take all reasonable steps, no method of transmission or storage is 100% secure.
Your data may be processed and stored outside the United Arab Emirates. Where required, we ensure compliance with applicable data protection laws.
Depending on your location, you may have the right to:
Access, correct, or update your personal data
Request deletion of your data
Opt out of marketing communications
Restrict or object to processing
Requests can be sent to our support team via the contact details below.
If you have questions about this Privacy Policy or how your data is handled, please contact us:
